Customer Portal Builder

Build Self-Service Customer Portals

Create professional customer portals that reduce support load and improve client satisfaction. Self-service dashboards, support tickets, document sharing, and account management - all built by AI.

No coding required Ready in minutes Deploy instantly

Key Takeaways

  • Customer portals reduce support tickets by giving customers self-service access to their data
  • Portal features like order tracking, invoice download, and support tickets are achievable in days
  • White-labeled portals strengthen brand relationships with business customers

Perfect For

SaaS Companies

Software companies needing customer self-service for account management and support.

Service Businesses

Agencies and consultancies wanting to share deliverables and project updates.

B2B Companies

Businesses needing secure client areas for orders, invoices, and communication.

Professional Services

Law firms, accountants, and advisors sharing documents securely with clients.

Features Included

Self-Service Dashboard

Customer dashboard with account info, usage stats, and quick actions.

Support Tickets

Built-in ticketing system for customers to submit and track support requests.

Document Sharing

Secure document upload and sharing between your team and clients.

Invoice & Billing

Show invoices, payment history, and allow online payments.

User Management

Let customers manage their team members and permissions.

Notifications

Email and in-app notifications for updates and important events.

In-Depth Guide

Building Customer Self-Service Portals

Customer portals give clients or customers a dedicated space to access their account information, track orders, download invoices, view project status, and submit support requests—without needing to contact your team. Companies that build customer portals consistently report significant reductions in inbound support volume. Fabricate generates customer portals with secure role-based access, data scoped to each customer, and a clean UI that reflects the service provider brand.

Account Overview: Current account status, subscription or contract details, usage metrics, and quick links to most common tasks.

Self-Service Actions: Profile editing, billing management, service configuration, document downloads, and order or project history.

Support Integration: Ticket submission with status tracking, knowledge base search, chat widget integration, and callback request scheduling.

We built a customer portal for our B2B clients and support tickets dropped 60% in the first month. Clients can find their invoices, project status, and reports without emailing us.

Customer Success Manager

B2B Software Company

Frequently Asked Questions

Can customers submit support tickets?

Yes. Built-in ticketing with status tracking, priority levels, and email notifications.

Is document sharing secure?

Yes. Encrypted storage with access controls for secure client document exchange.

Can customers manage their own users?

Yes. Allow customers to invite team members with role-based permissions.

Can I white-label the portal?

Yes. Full branding customization with your logo, colors, and domain.

Ready to Start Building?

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